Return Policy

1. Replacement or return must be done within 14 days (in condition) from the date of purchase.

- Terms of Return are applied for Online shopping only.
- Customer must return product to Oriental Princess warehouse address: 154 Moo 17, Debaratana Rd. , Bangsaothong, Bangsaothong, Samutprakarn 10570 (customer will be responsible - for the cost of return shipping).
- Customers must submit receipt(s) with a copy of membership card or passport/ID card.
- Product change will be subjected to a promotion discount on the date of replacement.
- Replacement or Refund in any promotion item, new one will be changed or return all.

2. Return/Change of product, if the promotion expired or product cannot be changed as requested. Customer will be only received money as refunded via bank transfer.

3. The following documents are required for any refund case.

- Bill(s)/Receipt(s)
- Copy of ID card or Passport signed by customer.
- Copy of bank book signed by customer.


- Free shipping on all orders of 499 Baht (net) or more.
- Cash on Delivery (COD) is available for Bangkok & nearby and the service will be taken care by a private company within 3-5 Business days (Mon - Fri).
For other payment methods (Credit / Debit Card / Counter service / Internet banking / Bank Transfer), parcel will be delivered by Thai post EMS within 3-5 Business days (Mon - Fri).


- Parcel will be shipped within 3-5 business days (Mon - Fri), except weekend and public holidays.
- Any question, please send us an e-mail to: